To provide quality services and information to the citizens, City Council, and City Staff in a courteous, equitable, and service-oriented manner, to enhance the public’s participation in Manvel’s government process by providing a welcoming environment to citizens and visitors, and to maintain official City records for historical preservation. 

Professor William Bennett Munro, eminent political scientist, wrote: “No other office in municipal service has so many contracts.  It serves the mayor, the city council, the city manager (when there is one), and all administrative departments without exception.  All of them call upon it, almost daily, for some service or information.  Its work is not spectacular, but it demands versatility, alertness, accuracy, and no end of patience.  The public does not realize how many loose ends of city administration this office pulls together” (1934).